Choose a category below to navigate frequently asked questions about Stanfield® heat pads:
Should I use bedding or other covering materials with a Stanfield Heat Pad?
No. Coverings of any sort are not recommended or needed. Covering the heat pad with bedding materials or residues will usually result in inefficient and improper operation of the heat pad. The Stanfield Heat Pad is durably designed for direct contact with juvenile animals, thus eliminating the need for bedding and the cost and work associated with maintenance of bedding materials.
Should I provide other heat to newborn animals?
The Stanfield Heat Pad does not produce enough heat to warm a pet enclosure. It attracts pets and other juvenile animals because it provides a warm sleeping area. If the air temperature drops too low, then chilling is possible, especially if the laying area permits drafts.
How do animals find the heat pad?
Animals usually find the heat pad without assistance while exploring their surroundings. The added radiant warmth of a heat bulb is sometimes necessary immediately after birth for some animals to help dry newborns.
Will animals chew the heat pad?
If fastened securely, the thin profile of the Stanfield Heat Pad makes it very difficult to damage the heat pad. Extra care and attention may be necessary when using a heat pad with an adult animal. Always protect the power cord, especially from adult animals.
How does one know if the heat pad temperature is right for the animal?
Animal behavior is the best thermostat. If the animals leave the heat pad and lay elsewhere, check the heat pad as it may be too hot or too cool. If it is too cool, increase the ambient air temperature with a space heater or increase the setting on an Osborne Heat Pad Control. If the animals lay around the edge of the heat pad rather than directly on it, or if they defecate on the heat pad, the heat pad is too warm. To remedy this, try one of the following options:
- Reduce air temperature
- Reduce setting on Osborne Heat Pad Control
- Unplug pad and use only as thermal / draft barrier
Is the surface of the heat pad too rough (too smooth)?
The surface texture is a good compromise between smoothness (for ease of cleaning and to avoid abrasions), and roughness (to give foot traction and avoid irritating leg problems in young animals). Keeping the heat pad as dry as possible improves footing for young animals.
Heating Pad Maintenance
What type of floors do Stanfield Heat Pads work on?
Stanfield Heat Pads work well on all floor types. On solid concrete floors, be sure there is proper drainage so that water or urine does not collect under the heat pads. Prolonged exposure to such liquids can shorten the useful life of the heat pad. On plastic or wood floors, Osborne Heat Pad Controls are especially recommended to adjust temperature to match floor type.
Does the Stanfield Heat Pad have an internal thermostat?
No. The Stanfield Heat Pad is designed to provide a constant amount of heat. An internal thermostat is not a reliable way to control heat pad temperature because it samples the temperature in only a very small region of the heat pad. Such a thermostat is inherently less durable than the heat pad itself. The use of Osborne Heat Pad Controls is recommended for reliable and economical control of heat pad temperature.
How do I choose between the different models of Heat Pads?
Stanfield Heat Pads are available in many different shapes and sizes to accommodate every application and type of animal including puppies, piglets, reptiles, turtles and tortoises. Tell Osborne Customer Service about your application and they can help you choose the best model to fit your need.
Should my heat pads be anchored?
Fastening heat pads to the floor, draft barrier, or wall ensures proper operation and safety by preventing accidental access by adult animals. Anchor the heat pad using the predrilled holes or add holes at the pre-dimpled locators. On solid concrete, use expansion bushings and screws. To keep moisture and residue from accumulating under the heat pad, apply a bead of caulking compound around the outer edge before securing to the floor.
Can I drill more anchor holes in the heat pad?
Yes. Additional anchor holes can be drilled at the pre-dimpled locations within the one-inch (25 mm) border area.
How much electricity does a Stanfield Heat Pad use?
The Stanfield Heat Pad is designed to minimize power consumption. The low power rate is a strong reason to choose heat pads rather than expensive alternatives such as heat bulbs. Request more information from Osborne Customer Service to compare various alternatives to Stanfield Heat Pads. You will discover that no other method is more efficient than Stanfield Heat Pads.
We’ve heard some electric heat pads made by competitors are more efficient or provide more evenly distributed heat than Stanfield Heat Pads. Is this true?
Although minor differences in efficiency and heat distribution are possible with alternative designs, none of these differences are significant enough to merit the cost in safety, reliability or initial cost that go with these designs. After testing many alternative designs, our 40 years of success with millions of animals prove that the Osborne design is the most reliable, durable, safe, and economical solution. Let us give you the accurate details.
Do Stanfield Heat Pads meet any electrical standards?
Yes. Stanfield Heat Pads are certified to UL, CSA, CE, IEC, and PSE standards for electrical heaters for animals. They are also non-burning and flame-resistant, so electrical fires are prevented. Made with nonporous fiberglass-reinforced thermoset plastic that is resistant to entry of water, Stanfield Heat Pads easily survive the rigorous CSA water immersion test.
Is the power cord replaceable in the event of damage?
If damaged, the power cord can be replaced for a nominal charge. Clean and return the heat pad, freight prepaid. Clearly mark your name and address directly on the heat pad. Contact Osborne Customer Service for complete instructions.
Can the power cord be extended or “hard-wired”?
The power cord can be extended or “hard-wired” through a junction box by any qualified electrician.
What is the warranty for a Stanfield Heat Pad?
For 40 years, Osborne has offered a one-year warranty against defects in materials and workmanship on the heating element. Protection of the power cord is the responsibility of the user, but our reinforced power cord bushing and conduit are very durable. Consult Osborne Customer Service (1-800-255-0316) for warranty details or a copy of our Warranty Statement.
Heating Pad Safety
What surface temperature should I expect from a Stanfield Heat Pad?
In a home environment that is maintained between 60 to 70°F (15 – 22°C), the surface of the heat pad is 90 to 100°F (32 – 38°C) without any temperature control. However, it is recommended to always use a temperature control. Allow about one hour after power is applied to measure the surface temperatures accurately.
Under the same conditions, 2 x 3′, 3 x 3′, 3 x 4′, and 3 x 6′ heat pads operate at 80 – 90°F (27 – 32°C). The air temperature in the home or enclosure and the type of flooring material influence the exact surface temperature of the heat pad. Osborne Heat Pad Controls are specifically designed for heat pad control and recommended for optimum performance and economy.
Does the power supply cord need to be protected?
Yes! Place the heat pad so that the power cord is not accessible to animals, particularly adult animals who might chew or step on it. Special heating pad power cord protectors are available from Osborne, or plastic conduit can also be used. Choosing a conduit that fits snugly around the cord is integral in preventing rodents from using it as a protected hiding place. Such rodents could damage or destroy the power cord insulation.
Should I be aware of any special electrical requirements for using Stanfield Heat Pads?
No special requirements other than normal practice used with any electrical device are needed to use Stanfield Heat Pads. Always use a properly fused electrical system. Ensure a positive ground of all metal in contact with heat pads to avoid electrical shock if a power cord or heat pad is accidentally damaged. The use of a Ground Fault Interrupting (GFI) circuit connected in series with the heat pads is highly recommended, especially when heat pads are used on metal floors or in wet conditions. Ask a certified electrician to inspect your setup for safety.